Returns & Refunds

If you’re not happy, please let us know. We’ll handle your issue on a case-by-case basis to make it right. Simply click the button to get started. For more information about our return and refund policy, please scroll down.


The majority of returns are refunded via store credit in the form of an account credit. Returns are processed within 5-7 business days after your item(s) are delivered to us.

We do not provide cash refunds. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and items in the original order. The following items are considered “Final Sale” and cannot be exchanged or returned for credit:

  • Custom artwork: pieces are made-to-order and are therefore not eligible for return, unless they arrive with damage sustained during shipping or there is an order error where Sweet Potato Paper is at fault.
  • Clearance and overstock items

Submit Return/Refund Request

Original shipping charges will not be credited nor included in the exchange. We do not offer refunds on gift items.

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